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Frequently Asked Questions
Find answers to common questions about auctions in our Frequently Asked Questions section, covering everything from bidding rules to payment processes.
Are there any fees associated with bidding?
Some auctions may include a small buyer's premium or handling fees. These will be clearly stated in the auction terms and conditions, so be sure to review them before bidding.
Can I retract a bid once it's placed?
Once a bid is placed, it cannot be retracted. Be sure to review your bid carefully before confirming it.
What happens if I win an auction?
If you win an auction, you'll receive a notification confirming your win. You’ll then need to complete the payment process within the specified time. Once payment is confirmed, the item will be given to you.
How do I know when an auction ends?
The auction's end time is clearly displayed on the auction page. You will also receive a reminder before the auction closes to give you a chance to place your final bid.
How can I pay for my winning bid?
We accept various payment methods including credit/debit cards, bank transfers, and secure payment platforms like PayPal. Details for payment will be provided after you win an auction.
How do I place a bid in an auction?
To place a bid, simply log in to your account, navigate to the auction you’re interested in via products list, and enter your desired bid amount. Click on the "Bidden" button to confirm your bid. Make sure to check the auction’s terms and conditions before bidding.